Beast Mode

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After your order is complete, it takes us 3-4 business days to process your order and get it ready for the shipping center.All orders are made by hand and only after we receive orders from our customers in our production facility with the upmost of care and attention to detail. we take 3-4 days to make this sign and ship it in a four layer packaging assuring you no damage during shipping.

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we dont hold any stock in our production facility and make the products only after we receive orders

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Due to extremely high demand recently, there is a slight waiting list right now - we treat all orders first come first served, so right now hand made custom production time averages 3-4 days after payment and around 8 to 12 days average delivery time. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame.

Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery. Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.

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All our pieces are made by hand to order, meaning each one is as unique as you!
We can only accept exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

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In the very unlikely case of your piece arriving broken or faulty, you have 24 hours from the day of tracked delivery to let us know via email at support@neonhut.in or whatsapp us at 9704029556 with a video of unboxing the shipment and we will deliver a replacement free of charge. without the video of unboxing we cannot replace or process the refund.

We are very very strict with this instructions, if something is missing from these below instructions we will simply deny the replacement (take your time and unbox it carefully)

To claim replacement in case of any damage

• Unboxing video should be clear i.e, video should include the footage right from where you started opening the packing till the end
• Video should not have any pause in between or any kind of transitions happening
• Video should be in normal speed, fast-forwards, time lapse are not valid to claim replacement
• Every bit of the video must and should be with the sound (muting the video while unboxing doesn't works)
• It's a fragile item so don't unbox on your lap or without any firm support (unbox on the floor while placing the package fully on ground not putting any pressure on the package)
• The sign should be switched on immediately once taken from the package so that we can see if there are any wiring issues( this has to be included in the video as well)
• Lastly as mentioned on the package, the item is fragile-handle carefully while unboxing i.e, holiding the package vertically while unboxing, thumping it down, taking support on the package while unboxing will reduce your chances of getting a replacement
• Small cracks within the neon sign when the neon sign is in fully working condition unless its broken completely and not usable are not covered under damages.


Based on the above and some inexplicable factors It is completely our team decision finally to decide whether the video passed our quality check

If you need any more help whatsoever, please don't hesitate to contact our team via email at support@neonhut.in

Thanks!

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Can I see some signs you've recently made?
Great question - check them out here - https://www.instagram.com/neonhut.in/

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INSTALLATION:

What’s the length of the power cord?
The cord from the neon sign is 15ftlong encased with a clear coating, with an additional of 7ft of black or white cord from the power adaptor.

Does my order included installation kits?
Yes, Nails and holes are provided for each order as default installation kits. If you need Chains instead, please inform us.

How can I hang my neon signs?
neon signs can be easily and safely installed in 10mins. Mounted / hanging installation are optional. Installation units are included. We send you a super simple screw kit with every piece, or you can add command stripes to your order at checkout. Choose where you want it, hang it up and plug it in! Any doubt with installation please feel free to contact us.

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Are LED neon signs prone to breakages? What are they made of?
Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylic as backing(3mm).
Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon.They are much stronger than traditional neon signs.

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How to claim replacement in case of any damage?
All our pieces are made by hand to order, meaning each one is as unique as you!
We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.
In the very unlikely case of your piece arriving broken or faulty, you have 24 hours from the day of tracked delivery to let us know via email at support@neonhut.in or whatsapp us at 9704029556 with a video of unboxing the shipment and we will deliver a replacement free of charge. without the video of unboxing we cannot replace or process the refund.

To claim replacement in case of any damage

• Unboxing video should be clear i.e, video should include the footage right from where you started opening the packing till the end
• Video should not have any pause in between or any kind of transitions happening
• Video should be in normal speed, fast-forwards, time lapse are not valid to claim replacement
• Lastly as mentioned on the package, the item is fragile-handle carefully while unboxing i.e, holiding the package vertically while unboxing, thumping it down, taking support on the package while unboxing will reduce your chances of getting a replacement
• Small cracks within the neon sign when the neon sign is in fully working condition unless its broken completely and not usable are not covered under damages.


Based on the above and some inexplicable factors It is completely our team decision finally to decide whether the video passed our quality check

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Can you use LED Neon Sign Signs outdoor?
Yes, we tested our lights by submerging the neon signs in water and analysed the results after a week and the sign is completely fine, but we do not give any guarantee or assure you that these neon signs won't be damaged in water because the lab conditions where we tested are inpsired from optimal rainy conditions(As the surroundings of different areas are different we do not provide you auusrance on this, however our signs should bare the optimal outdoor conditions)

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What’s the typical lead time for custom orders?
All orders are made to order by hand in our own international production facility with the upmost of care and attention to detail. Due to extremely high demand recently, there is a slight waiting list right now - we treat all orders first come first served, so right now hand made custom production time averages 2 to 4 days after payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame. Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery. Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number. Shipping is on average 2-5 days after production depending on areas.

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How do you power the neon signs?
All of our signs connect directly into a standard power socket.

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How long do the LED neon signs last?
The lifetime of LED light lasts minimum of 24000 hours. That is equivalent to 3 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and you can find those adapters anywhere near you.

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Does it require any maintenance?
Not at all. LED is environmentally friendly and maintenance free.

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How safe are LED neon signs?
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.

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Will my neon sign require any specialist installation?
The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug, which can be plugged into an accessible plug socket.

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CUSTOMIZATION:

What are the colors available?
We have a total of 12 colours - Pink, Green, Blue, Sky Blue, Pink, Light Pink, Purple, Red, Yellow, Orange, Warm White and Cool White!

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Can you use any font or design to create an LED Neon Sign?
Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the tube that we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.Just text us on our whatsapp or email us at support@neonhut.in for customization details

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How much does a custom sign cost?
Our custom made neon signs start at just 2300. Sign cost varies depending on sign size and design complexity. Use the custom product page to get a price, or email our team at support@neonhut.in

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What’s the process for customized orders?
You can order direct on our custom product page, or if you prefer you can email our team at support@neonhut.in or text us on our whatsapp and we will help you through the process! :)

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Is there a minimum size that you need to work to?
We tend to work to a minimum letter height of around 24cm (10”), as we find that letters have more definition at this size. It is possible to make letters smaller than this, but larger letters do tend to look neater. Generally, this also means we offer a minimum sign size of 50cm in width, and usually work up to 300cm wide - however, email our team at support@neonhut.in or whatsapp us if you have additional questions! :)

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Thanks

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IMPORTANT NOTE
The colors you see on the website are mere representation of how closely the actual sign looks like, although we assure you that there wouldn't be noticeable difference between what actually you are seeing right on our website and the final product.

Size which we mentioned is the size of the whole board on which the lights are fixed, height and width of the actual sign changes accordingly on the basis of the font, shape, number of letters you choose, though we assure you that a maximum of 2 to 3 inches of size will be reduced to what actually mentioned on the website if there is a case from above mentioned scenarios.

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COLOR GUIDE👇

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SHAPE GUIDE👇

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